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Commercial Product Manager - Voice ProductsWith presence in 18 European countries, ACN offers a unique job opportunity in managing a Voice portfolio in different European markets.
To strengthen our product management department we are looking for a Product Manager with strong analytical thinking, customer focus and a background of experience in launching new and managing Fixed Line (CPS + WLR) services across Europe.
As Product manager you will get the freedom to take full ownership of the products in ?our Fixed Line Product Portfolio throughout Europe. As part of the life cycle management of the product, the Product Manager takes a leading role in the development and implementation of new features and options or indeed, repositioning the Product. The Product Manager is responsible for developing business cases, driving implementation of changes and ensuring accurate attention to detail and active management of the customer journey and experience. The Product Manager is responsible for protecting revenue and maintaining in-life margin.
If you also have mind for churn prevention, developing customer value through online communication channels and have a background of save and retain and recontracting activity, this could well be the role for you. Key to all of this is execution and delivery to set timescales.You will report to the Senior Manager - ?Voice Products, Europe
Key Tasks: The Product Manager is responsible for the development, implementation and maintenance of the Fixed Line product portfolio (active in-life management of a 100m Euro revenue portfolio). You will be responsible for developing new retail propositions, managing tariffs plans, mapping the competitive landscape, opportunity and risk. ?You will own and drive the process from developing the business case (including financial and competitor analyses). Working with our Carrier Team to identify potential suppliers, you will look to achieve the best cost base for your products and maintain margin positions to protect against organic market price erosion. You will also look to maximize (recurring) revenues through new opportunities . build products and bundle them with our existing products to create value and long term customer commitment.
The Product Manager will keep track of market developments and will provide suggestions for improvement of the product, contractual terms or proposition ideas. You will also excel at developing and executing an active pricing policy and save and retain activity (new pricing plans, churn reduction activities, win back campaigns, cross selling or 'bundling' initiatives) with the Senior Manager - Product Communications and their team.
Another crucial role the Product Manager plays in Regulatory matters. You will be in contact with the necessary telecom regulators and consumer agencies to ensure that the products are in line with applicable laws and requirements.
Other activities include: management of fixed telephony inboxes, producing KPI Reports, building short and long-term commercial roadmaps, creating or updating product descriptions.
- Functiegroep: automatisering/internet
Adverteerder: ACN Europe