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Manpower Heerlen is looking for a
Profile Customer Service Representative (50%) - Supply Chain Specialist (50%)
Process, confirm and invoice customer orders in SAP and follow up order progress.
Provide a first class level of customer service to designated customers in a way which delights them and ensures repeat business.
Work closely with customers to identify their purchase needs.
Handling price files and maintain customer master data.
Managing returned goods.
Develop a good knowledge of the product portfolio.
Address / investigate and solve customer issues regarding order progress, invoicing, credit issues and shipments.
Work productivily to promote teamwork.
Work closely with the Sales team, Customer Service Team, Regional Demand/Sales Planner, Regional S&OP and other business contacts.
Internationaal productie bedrijf
Education level: HBO
Computer skills: experience is required, strong Microsoft Office skills especially Excel
Languages: Dutch, English, German is a must!
High degree of customer focus
Good communication skills (especially phone) in relation to orders, invoices, payments, forecast, availability and product queries.
Candidate must be a teamplayer.
Candidate should be able to deal with changes and work with a sense of urgency
High standard of integrity and compliance.
- Functiegroep: administratief/secretarieel
Adverteerder: Experis Nederland B.V.
Tel nr: (+31) 030-2879 379